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FAQs


When will my order be shipped out?
In stock items will be shipped out in 1-2 business day. Preorder items will ship in 4-10 weeks. Please check individual preorder items for a more accurate time frame. 
** Shipping does not take place on Saturday/Sunday or any Federal Holiday 

What are the shipping costs?
Shipping costs are currently as of Jan/2021
under 15oz is $4
over 15oz is $8
$100 and up Free shipping
Priority is $9
What shipping carrier is used?
USPS is used for all orders.
Can I rush my order?
Yes, priority delivery is available for orders. Option is available at check out. Priority Shipping is $9.
How long till I receive my package?
US orders typically take 2-5 days to receive. We have no control of length of time it takes to get to you. 
Where is The Teal Cactus Kids Boutique located?
The Teal Cactus Kids Boutique is located in Las Vegas, Nevada. We do not have a brick or mortor store at this time. 
What forms of payment are accepted?
All major credit cards and Paypal are accepted. We process all orders through a 3rd party SSL secured shopping cart. We do not see or store any credit card information.
What is your refund/exchange policy?
The Teal Cactus Kids Boutique does not offer any refunds. We do offer store credit. Exchanges can be made for same item only. (ex. if any item is too small or big). Email us at Thetealcactuskb@gmail.com before exchanging to make sure desired size is in stock and for shipping instructions. Preorders have different rules. Please look at Pre-Order Info for full details.
Can I modify or cancel my order after its been placed?
We will try our best to accommodate modifications. Please email us at thetealcactuskb@gmail.com with your order number and request. There are no refunds for cancellations for on hand items. Pre-Orders has different rules. Please Look at Pre-Order Info for full details.
How will I know when my order has been shipped?
The Teal Cactus Kids Boutique will send an automatic email with tracking number once it has been shipped.
Will I be charged sales tax?
Sales tax is only collected for orders in the state of Nevada.
Item Sizing
Our merchandise typically runs true to size. See item description for size chart to be sure.